Congratulations on receiving your new pair of Rem! Use this guide to learn about pairing Rem with your preferred device, charging the batteries, and restoring the earphones to their factory settings. 

What's included in the box

• Rem wireless earphones and charging case
• Interchangeable ear tips in three different sizes: S, M & L
• Type-C USB-cable
• Owners manual
• Warnings Manual

Before getting started

⚠️  Sudio Rem is delivered with a protective film covering the charging connectors between the earbuds and charging case. The film needs to be removed in order for the earbuds to power on.

The earbuds will likely have some existing battery charge, however it is recommended to fully charge Rem before using it for the first time.  

Turning Rem on or off

Rem powers up as soon as the earbuds are taken out of the charging case, as indicated by the LED lights on the earbuds.

Similarly, Rem is turned off when placing the earbuds back into the case. 

You can also use the touch controls to power the earbuds on or off. Do this by holding the touch control for 5 seconds on either earbud. 

Pairing with a device

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Rem enters pairing mode when the earbuds are taken out of the charging case. Open the Bluetooth settings on your device and wait for Rem and the device to locate each other, then select Sudio Rem when it appears in the list. 

Charging the batteries

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There are three batteries in total on Rem; one in the charging case and one in each earbud.

The Rem earbuds charge their batteries automatically when placed inside the charging case, this is indicated by the LED lights on the earbuds. Make sure to first remove the protective film which is covering the charging connectors.

The Rem case is charged with a Type-C USB-cable. When the case is charging, you will see a light below the Sudio logo. It is recommended to use the Sudio Type-C USB-cable that's included in the package, but the charging case may be compatible with third-party Type-C USB-cables as well.

Sudio Rem enters pairing mode immediately when opening the lid on the charging case. When pairing Rem for the first time, you hear 🔈 Ready to pair, find your Sudio product in the Bluetooth list of your device.

⚠️  Sudio Rem is delivered with a protective film covering the charging connectors between the earbuds and charging case. The film needs to be removed in order for the earbuds to power on.

Pairing Rem with a device

1. Remove the Rem earbuds from the charging case and fit them inside your ears.
2. Go into the Bluetooth settings on your device. The Rem earbud LED lights are flashing white and orange while scanning for available devices. 
   • For iOS (iPhone), go to the Settings app and select Bluetooth.
   • For Android, go to the Settings app, then select Connections followed by Bluetooth.
   • For Windows 10, click on the Start button, select Settings followed by Devices, and then Bluetooth and other devices.
   • For macOS, go to the System Preferences app and select Bluetooth.
3. Locate and select Sudio Rem in the Bluetooth list on your device.
4. When paired you will hear the audio feedback 🔈 Connected.

If Rem has previously been paired with your preferred device, simply remove the earbuds from the charging case and they will automatically connect, so long as Bluetooth is activated on the device and Rem has not been paired with a different device more recently. 

Device compatibility

Rem uses Bluetooth version 6.0 which is compatible with a wide range of Bluetooth devices. The paired device does not need to be the same version, but similar versions are more likely to maintain a strong connection. 

Signal interference

Some wireless devices may interfere with each others' signals, such as WiFi-routers, smartwatches, other Bluetooth devices, etc. If they operate within the same frequency, you may experience interference such as dropped sound and glitching. The easiest way to locate the cause of interference is by maintaining one connection between devices at the same time or take your Rem and connected device outdoors to see if the interference clears.

Rem can be up to a maximum of 10 meters (32 ft) from the paired device, but the connection may break if they are blocked by walls or similar objects. 

Pairing with multiple devices

Rem can remember up to 10 devices and will pair automatically with the last used device. In most cases, you can switch between devices by selecting Sudio Rem in the Bluetooth list which pairs it with that device instead. However, some devices require Rem to be disconnected from the previous device entirely before they can be paired. It’s not possible to keep Rem connected to several devices at the same time, such as a laptop and smartphone simultaneously.

Rem has a touch control button on each earbud that allows you to control certain features on your paired device.

Music/video playback & Incoming phone calls

• Touch once on either earbud (left or right) to play or pause
• Touch twice on the left earbud to rewind
• Touch twice on the right earbud to go forward
• Touch three times on the left earbud to decrease volume
• Touch three times on the right earbud to increase volume
   
• Touch once on either earbud (left or right) to accept a phone call
• Touch (hold) for three seconds on either earbud (left or right) to reject or end a phone call*

*It's not possible to end a call using the touch controls while using third-party conference software due to different software protocols. 

Voice Assistant

• Touch (hold) for two seconds on either earbud to turn the voice assistant On/Off.

Voice assistant only supports IOS systems, for Android systems it is only a partial support

Power

Rem powers on and off automatically when the earbuds are taken out or put back inside the case. However, you can also control this without using the charging case.  

• Touch (hold) for five seconds on either earbud (left or right) to power on (single earbud)
• Touch (hold) for five seconds on either earbud to power off (both earbuds). After 2 seconds the listening mode will change, followed by 🔈 Off.

If Rem starts behaving unexpectedly, or if you wish to remove the connection between Rem and the connected device, you can perform a factory reset to restore your Sudio Rem to its original settings. This will reset the connection between your paired devices, as well as the connection between the two earbuds.

1. Take the earbuds out of the charging case.
2. Wait until the earbuds have gone through the voice feedback saying: 🔈 Ready to pair, find your Sudio product in the Bluetooth list of your device. Then proceed with pressing and holding both touch points on the earbuds for 8 seconds until you hear Power Off.
3. Release the touch button, and once again hold both touch points of the earbuds for 8 seconds until you hear 3 clicking sounds.
4. Leave the earbuds out of the case and close to one another for 20 seconds so they can resynchronize. 
5. Place the earbuds back in the case and close the lid and allow 3 minutes before using the earphones again.

When you hear 🔈 Ready to pair, find your Sudio product in the Bluetooth list of your device, proceed to pair them with your Bluetooth device.

Rem has three built-in batteries; one inside the charging case and one in each earbud. The battery inside the case is used to charge the earbuds, while the included Type-C USB-cable is used to charge the case.

Before using your Rem for the first time

⚠️  Sudio Rem is delivered with a protective film covering the charging connectors between the earbuds and charging case. The film needs to be removed in order for the earbuds to power on.

Charging and play times

The earbuds can be used for approximately 5 hours on one charge, with up to 25 hours in total before the case needs to be recharged.

Each battery takes approximately 90 minutes to fully charge. Rem does not support quick charge.

Charging methods

The Rem case can only be charged with a Type-C USB-cable, wireless charging is not supported. We recommend using the Sudio cable included in the package, however, other third-party Type-C USB-cables may be compatible too.

Charging case (with cable inserted and charging)

• Orange light blinking: 0-99% battery remaining
• Orange light shining: 100% battery

Click here to download the Rem user guide (PDF)