Tre/Tretton - FAQ - What to do if Tre/Tretton is not charging

If the red light fails to shine when attached to your charger, then there is a chance there could be a battery issue within your earphones, your charging cord, or your charging port.

  • Make sure you are using the charging cable included with Tre/Tretton. You can also try using a different micro USB cable if you have one accessible, however we cannot guarantee that all third-party micro USB cables are compatible.
  • Make sure the cable is fully inserted into the earphones and that there is no dust or dirt blocking the port.
  • Try to get power from a different source i.e. laptop USB port or from a wall outlet.

The battery meter on your phone reads in increments of 20%. So it will go from 100, 80, 60, etc.

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