Tolv - FAQ - What to do when Tolv is behaving unexpectedly or not pairing

If the earphones are behaving unexpectedly or you are having difficulty pairing, we recommend a reset. 

Please take your time with this process as there are several steps.

If the earphones fall out of sync, to pair again, you'll first have to bring them to the factory reset:

1. Turn off both earphones by pressing and holding both buttons for 6 seconds.
2. Start the earphones again by pressing and holding both sides for 13 seconds, until the lights stop blinking.
3. Put the earphones back in the case and wait for 30 seconds.
4. They are now reset.

Then you can start to pair them:

1. Lift both earphones from the charging case at the same time (do not lift one by one, but both at the same time) and they will be in pairing mode.
2. Select 'Sudio Tolv' in the wireless connection list on your device.

After the factory reset, if you're seeing multiple Tolv devices in your Bluetooth list, such as "Sudio Tolv" and "Sudio Tolv-L", it could be caused by having pressed the buttons directly after taking them out of the charging case, or not taking both earbuds out at the same time.

Tolv pairs automatically when you take them out of the case, so avoid clicking on the buttons after you have performed the factory reset.