If your Sudio Nio is behaving unexpectedly or you are having difficulty pairing, please follow the factory reset steps below.
- Turn off the wireless connection on your device.
- Put both earbuds in the charging case and close the case.
- Forget “Sudio Nio” in the wireless connection list on your device. Sudio Nio should no longer be synced to your device. If you have connected Sudio Nio to multiple devices, forget them from all other devices as well.
- Press and hold the button on the bottom of the charging case for 3 seconds.
- Turn on the wireless connection on your device and select “Sudio Nio” in the list to pair it with your device.