Do I have to pay any VAT or import fees?

VAT (Value Added Tax), Customs, and/or duty fees may be levied by your destination country. These charges for taxes or Customs clearance are borne by the recipient. We at Sudio can unfortunately not estimate what the charges may be or whether customs fees apply for your shipment, as the taxation policies vary from country to country.
Customs clearance can also cause delays in delivery if longer assessments are required. Sudio is not responsible for any packages held by Customs authorities and we cannot affect their policies or regulations. We recommend that you consult your local Customs authority on their procedures and policies.

Orders placed to the United Kingdom

If you are placing an order to the United Kingdom and the subtotal exceeds £135, you may be subject to additional Customs fees and taxes which are levied when the parcel enters the UK. If the subtotal is lower than £135, you will only need to pay the amount stated at checkout.

Countries where orders are shipped locally

Orders placed to the following countries are shipped locally and will therefore not pass through Customs clearance:

  • Countries within the EU
  • Hong Kong
  • Japan
  • Mainland China
  • Macau
  • South Korea
  • Taiwan
  • United States

This means that orders placed to the above-mentioned countries will have no other charges other than those listed at checkout.

It's important to note that for countries not within the EU, such as Norway, Switzerland, and others, Customs charges may apply. Therefore, recipients in these countries should be prepared for potential Customs fees and taxes upon delivery.

To see whether your order is shipped locally or not, check here.

In which currency will I be charged?

We will always charge you in the currency that is displayed on the website. Be sure to select the country you are located in in the drop-down menu on the homepage to ensure the correct currency.

Why was I charged a fee by my bank?

We do not charge any extra fee except for the price displayed on the checkout page. Some banks may charge a small fee for this transaction.

If you get charged an extra fee, we kindly suggest that you contact your bank regarding this matter.

How do I use my coupon code?

Coupon codes can be used at the checkout page on where you enter your delivery details. 

Below the order total, click on "I have a discount code" and enter the code in the field.

During campaign- or sales periods such as Single's Day and Black Week, the field for entering a discount code may be disabled. This is depending on whether the offers can be combined or not. 


Why is my payment being declined?

There are several reasons why a payment can be declined.

For privacy reasons banks usually don't give details about payments, however, we would like to share some common causes of declined payments:  

  • The debit card has insufficient funds or has reached its limit
  • The credit or debit card information is incorrect
  • CVV mismatch
  • The credit card is expired 
  • You are making an international purchase 
  • Your card has been previously reported as stolen
  • Your purchase triggered fraud protection
  • Your payment attempts have been refused by our payment provider 

Warning.png If you are sure your credit card information is correct, please try again later! There might be a communication error or a technical problem, but please don't try it more than 2 or 3 times. 

If your payment is declined after the second attempt, you can contact our Customer Service or chat with us on between 10 am-4 pm CET Monday-Friday.

Can I pay in installments?

Sudio offers payment in installments for select markets.

Finland, Norway & Sweden

For orders to Finland, Norway & Sweden, you may be able to select an installment plan at checkout via Klarna. For any questions regarding paying in installments, please contact Klarna directly. 

Malaysia & Singapore

For orders to Malaysia and Singapore, you may be able to select an installment plan at checkout via GrabPay. For any questions regarding paying in installments, please contact GrabPay directly.