Help Center
Last updated on January 13th, 2023
Please be aware that shipments and deliveries are impacted in some countries due to the Chinese New Year.
If your country isn't mentioned below, delivery will still fall within our estimated delivery times.
We at Sudio Customer Service will do our best to provide tracking and delivery information. We always recommend you to contact the carrier directly for local, up-to-date information.
Due to the Chinese New Year, the shipments to the below listed countries will be temporarily affected.
Starting from January 18th, orders will be put on hold and are stopped from being sent out until our warehouse resumes activities on January 29th.
Australia
New Zealand
Malaysia
Philippines
Singapore
Thailand
Vietnam
Taiwan
Hong Kong & Macau
If you need to cancel or make changes to your order, contact us as soon as possible after the order has been placed.
Orders can only be cancelled or changed before they have been shipped. We're always working quickly to pick and pack all orders and during peak seasons and holidays we may have an increased amount of requests. While we will do our best to change your order in time, we can't guarantee that the changes can be made before the order has been shipped.
You will receive a shipment confirmation when your order has been dispatched from the warehouse. The email contains your tracking number and a link where you can follow the progress.
The majority of our orders in Europe are shipped with GLS.*
Exceptions are:
Finland - Matkahuolto
United Kingdom - FedEx
Sweden - DHL
*In some cases orders can be shipped with Registered Business Maxiletter. That means the package will be delivered by your country's national post. You will then be able to track your package through the website of your national post after it has entered the destination country and passed the customs inspection.
Orders to Malaysia are shipped with Ninjavan.
Please note that your shipment will not be traceable until it has entered the destination country and passed the customs inspection.
Orders to Singapore are shipped with J&T Express.
Please note that your shipment will not be traceable until it has entered the destination country and passed the customs inspection.
Orders to Taiwan are shipped with HCT.
Please note that your shipment will not be traceable until it has entered the destination country and passed the customs inspection.
Orders to the Philippines are shipped with J&T Express.
Please note that your shipment will not be traceable until it has entered the destination country and passed the customs inspection.
Orders to Thailand are shipped with J&T Express.
Please note that your shipment will not be traceable until it has entered the destination country and passed the customs inspection.
Orders to Hong Kong are shipped with SF Express.
Orders to Australia are shipped with Australia Post.
Orders to Japan are shipped with Sagawa Express.
Orders to South Korea are shipped with CJ Logistics.
Prepaid orders to Saudi Arabia are shipped with DHL Express.
Orders to these countries are shipped with DHL Express.
Orders to Kuwait are shipped with FedEx.
Our Service team is more than happy to assist with tracking your shipment.
VAT (Value Added Tax), Customs, and/or duty fees may be levied by your destination country. These charges for taxes or Customs clearance are borne by the recipient. We at Sudio can unfortunately not estimate what the charges may be or whether customs fees apply for your shipment, as the taxation policies vary from country to country.
Customs clearance can also cause delays in delivery if longer assessments are required. Sudio is not responsible for any packages held by Customs authorities and we cannot affect their policies or regulations. We recommend that you consult your local Customs authority on their procedures and policies.
If you are placing an order to the United Kingdom and the subtotal exceeds £135, you may be subject to additional Customs fees and taxes which are levied when the parcel enters the UK. If the subtotal is lower than £135, you will only need to pay the amount stated at checkout.
Orders placed to the following countries are shipped locally and will therefore not pass through Customs clearance:
This means that orders placed to the above-mentioned countries will have no other charges other than those listed at checkout.
To see whether your order is shipped locally or not, check here.
There is no payment invoice included in the package when it is delivered.
If you would like to have the payment invoice for your order, you can use the order confirmation email as a receipt/invoice.
With the exception of the countries listed below, a commercial invoice that states the product value will be included in the parcel, as required by law.
If your order has been successful, you will be redirected to a page after checkout confirming your order and stating your order number.
You should receive an order confirmation via the e-mail address provided by you at the checkout page, this can sometimes take up to 24 hours.
If you haven't received an order number or email confirmation, reach out to us using the same name and email address as in your order and we'll gladly assist you further!
Unfortunately, we're unable to deliver to P.O. boxes, Army Post Office (APO), Diplomatic Post Office (DPO), and Fleet Post Office (FPO) addresses.
Depending on location, orders placed on Sudio.com are shipped from five different warehouses.
Please be aware that we sometimes ship items from different locations based on inventory, public holidays, or other unforeseen events.
Orders to the following destinations are sent from Estonia (Europe):
Orders to the following destinations are sent from China:
Orders to the United States, Canada and Mexico are sent from Chicago, IL.*
Orders to Japan and South Korea are sent from local warehouses respectively.
AU Post (7-10 Business Days)
DHL Express (5-7 Business Days)
DHL (3-5 Business Days)
SF Express shipping (3-5 Business Days)
GLS - Group (5-7 Business Days)
DHL Express (1-3 Business Days)
Matkahuolto Home Delivery (3-5 Business Days)
DHL Express (1-3 Business Days)
GLS - Group (3-5 Business Days)
DHL Express (1-3 Business Days)
GLS - Group (3-5 Business Days)
DHL Express (1-3 Business Days)
SF Express shipping (3-5 Business Days)
Sagawa Express (1-3 Business Days)
FedEx (3-7 Business Days)
Ninja Van* (8-10 Business Days)
DHL Express (2-5 Business Days)
*Limited Tracking - Will be traceable once it reaches the destination country.
DHL (5-7 Business Days)
DHL (2-4 Business Days)
DHL Express (4-6 Business Days)
J&T Express* (6-8 Business Days)
*Limited Tracking - Will be traceable once it reaches the destination country.
GLS - Group (3-5 Business Days)
DHL Express (1-3 Business Days)
Russian Post (From 7 Business Days)
DHL Express (3-5 Business Days)
J&T Express* (5-7 Business Days)
DHL Express (2-5 Business Days)
*Limited Tracking - Will be traceable once it reaches the destination country.
CJ Korea Express* (2-3 business days)
*Real-time tracking possible
GLS - Group (3-5 Business Days)
DHL Express (1-3 Business Days)
DHL (4-7 Business Days)
HCT Logistics* (8-10 Business Days)
*Limited Tracking - Will be traceable once it reaches the destination country.
Flash Express* (6-8 Business Days)
*Limited Tracking - Will be traceable once it reaches the destination country.
DHL Express (7-14 Business days)
FedEx (3-7 Business Days)
DHL Express (2-3 Business Days)
DHL Express (5-7 Business Days)
Once you have received your tracking number from Sudio by email, we ask that you first contact your local delivery service to correct any delivery issues as they will have more accurate information about the status of your order.
If you have not received your tracking number within 5 business days without seeing any notification on our website sudio.com, please contact us with your order number, and we will look into this for you immediately.
You are always welcome to contact Sudio's Service Center regarding any enquiry.
When you contact us, please make sure the below information are included in your request or email to us:
You can click here to submit a request to our customer service.
You can also chat with us through the Support-widget on sudio.com, and via Facebook and Instagram.
What will happen after sending us an enquiry or an email?
Our Service Center team is eager to assist! We will respond to your email within 1-2 business days (Monday-Friday).