Why is my payment being declined?

There are several reasons why a payment can be declined.

For privacy reasons banks usually don't give details about payments, however, we would like to share some common causes of declined payments:  

• The debit card has insufficient funds or has reached its limit
• The credit or debit card information is incorrect
• CVV mismatch
• The credit card is expired 
• You are making an international purchase 
• Your card has been previously reported as stolen
• Your purchase triggered fraud protection
• Your payment attempts have been refused by our payment provider 

If you are sure your credit card information is correct, please try again later! There might be a communication error or a technical problem, but please don't try it more than 2 or 3 times. 

If your payment is declined after the second attempt, you can contact our Customer Service or chat with us on Sudio.com between 10 am-4 pm CET Monday-Friday.