How can I track my order?

You will receive a shipment confirmation when your order has been dispatched from the warehouse. The email contains your tracking number and a link where you can follow the progress.

Europe

The majority of our orders in Europe are shipped with FedEx.*

Exceptions are:

Germany, France: GLS

Finland - Matkahuolto

Sweden - DHL 

*In some cases orders can be shipped with Registered Business Maxiletter. That means the package will be delivered by your country's national post. You will then be able to track your package through the website of your national post after it has entered the destination country and passed the customs inspection.

Malaysia

Orders to Malaysia are shipped with Ninjavan.

Please note that your shipment will not be traceable until it has entered the destination country and passed the customs inspection.

Singapore

Orders to Singapore are shipped with J&T Express.

Please note that your shipment will not be traceable until it has entered the destination country and passed the customs inspection.

Taiwan

Orders to Taiwan are shipped with HCT.

Please note that your shipment will not be traceable until it has entered the destination country and passed the customs inspection.

Philippines

Orders to the Philippines are shipped with J&T Express.

Please note that your shipment will not be traceable until it has entered the destination country and passed the customs inspection.

Thailand

Orders to Thailand are shipped with J&T Express.

Please note that your shipment will not be traceable until it has entered the destination country and passed the customs inspection.

Hong Kong

Orders to Hong Kong are shipped with SF Express.

Australia

Orders to Australia  are shipped with Australia Post.

Japan

Orders to Japan are shipped with Sagawa Express.

South Korea

Orders to South Korea are shipped with CJ Logistics.

Saudi Arabia

Prepaid orders to Saudi Arabia are shipped with DHL Express.

United Arabic Emirates / Oman

Orders to these countries are shipped with DHL Express.

Kuwait

Orders to Kuwait are shipped with FedEx.

Our Service team is more than happy to assist with tracking your shipment.