Tolv R - FAQ - What to do when Tolv R is behaving unexpectedly or not pairing

If Tolv R starts behaving unexpectedly, or if you wish to remove the connection between Tolv R and the connected device, you can perform a factory reset to restore your Sudio Tolv R to its original settings. This will reset the connection between your paired devices, as well as the connection between the two earbuds.

  1. Disconnect Sudio Tolv R from all previously connected devices, most often by clicking on the "Forget" button.
  2. Turn off both earphones by pressing and holding both buttons for 6 seconds.
  3. Start the earphones again by pressing and holding both sides for 13 seconds, until the lights stop blinking.
  4. Put the earphones back in the case and wait for 30 seconds.
  5. The factory reset is complete.

Then you can start to pair them:

  1. Lift both earphones from the charging case at the same time (do not lift one by one, but both at the same time) and they will be in pairing mode.
  2. Select 'Sudio Tolv R' in the Bluetooth list on your device.

After the factory reset, if you're seeing multiple Tolv R devices in your Bluetooth list, such as "Sudio Tolv R" and "Sudio Tolv R-L", it could be caused by having pressed the buttons directly after taking them out of the charging case, or not taking both earbuds out at the same time.

Tolv R pairs automatically when you take them out of the case, so avoid clicking on the buttons after you have performed the factory reset.

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1 comment
  • I can connect R or L, but not both. I have a new iphone 12. It reads sudio tolv And sudio tolv-L. Did reset as suggested. Still.
    I want to like them, they are comfortable in my ears and sound good. but they are not working properly in stereo.


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