What is your return policy?

You're welcome to return your Sudio products within 30 days from receiving it if the product does not meet your expectations. If there is a problem with your product after the 30 days have passed, you can always contact us for technical support or warranty questions. 

The return policy only applies to products purchased on Sudio.com. If you purchased a Sudio product somewhere else, we recommend you consult the retailer where you purchased the product on their return policy. 

To return your products, you will need to contact our Service team to receive further instructions for the return. Any return costs are borne by you. If you return any items without giving prior notice, the return may get delayed or rejected.

With the exception of orders originally shipped to Japan and South Korea, all authorized returns are to be sent to Europe.

Depending on the payment method you selected at checkout, we can either offer an exchange or a full refund via the same payment method, provided that the items are returned in the same condition they were in when you received them. This means that the items should not have been damaged, soiled, or used for other purposes than trying them out.

If the original transaction was made using a payment method that is non-refundable, such as bank transfers, cash on delivery, or vouchers, we can unfortunately not refund it. In these cases, you have the option to exchange the item or to receive a refund via an alternative method. The refund method is at Sudio's discretion. 

To request a return of your Sudio product, click here!

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